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Privacy Policy

Last updated: June 2026

This policy explains what information fixhackedwordpress.com collects, how we use it, and the choices you have.

1. Information we collect

We collect only what we need to run the service:

  • Contact details — your name, email, and website URL when you submit our contact form or email us.
  • Site access credentials — WordPress, hosting, FTP/SFTP, or database credentials you share so we can clean and secure your site.
  • Technical data — basic server logs and analytics (pages visited, browser, approximate location) to keep the site working and understand how it’s used.

2. How we use it

We use your information to respond to your enquiry, perform the work you’ve requested, invoice you, and improve our website. We do not sell your personal information, and we do not use your site credentials for anything other than the agreed job.

3. How we handle credentials

Credentials are shared only with the team members working on your site and are deleted from our records after the job is complete. We strongly recommend you rotate all passwords once work is finished — we’ll remind you at handover.

4. Cookies & analytics

This site may use cookies for basic functionality and analytics that help us understand traffic. You can block cookies in your browser settings; the site will still work.

5. Third parties

We use trusted third-party providers for things like hosting, email, and payment processing. They receive only the information needed to perform their function and are not permitted to use it for anything else.

6. Data retention

We keep enquiry and invoicing records as long as needed for business and legal purposes. Site credentials are deleted after job completion as described above.

7. Your rights

You can ask us at any time what personal information we hold about you, ask us to correct it, or ask us to delete it (unless we’re legally required to keep it). Just contact us.

8. Changes to this policy

If we change this policy, we’ll update it here with a new date at the top.

9. Contact

Privacy questions? Contact us.